Vikra - your selling companion on the ONDC Network.

By Mughil R08 October 2024
What is Vikra ONDC Seller App

Vikra is a comprehensive seller app for Indian sellers to sell on the ONDC Network. With Vikra, setting up an online store, running your daily operations, and scaling your business to multiple locations is effortless. Whether you want to be the most popular seller within your location or want to extend your business across India, Vikra helps you do it all. Connect with millions of buyers through various consumer apps such as Paytm, Magicpin, Meesho, and others, and leverage multichannel selling capabilities on the ONDC Network—all through one single app, Vikra.


The impact of ONDC and Vikra on Indian businesses


With a growing economy and increased internet users in the country, small businesses in tier-two and tier-three cities face challenges taking their business online because of high platform fees, complex setups, and limited technical expertise. The Open Network for Digital Commerce (ONDC), a GOI initiative, was introduced in 2022 to solve this challenge and make ecommerce accessible to every seller.


The ONDC Network democratises ecommerce for every seller by creating an absolutely level-playing field and ease online selling. The sellers get to list their products with reduced commission charges, gain high visibility, and streamline business operations. In addition, sellers gain services such as payment settlements, dispute resolution, and access to the top logistics providers across the entire nation.


However, onboarding and adapting to this network can be challenging. Vikra is here to help sellers every step of the journey with the ONDC Network, from onboarding, setting up your online store, uploading your catalog, and order fulfilment to payment settlement and buyer support.


Redefine your selling strategy with Vikra


With it's intuitive and easy-to-use interface, Vikra helps sellers sell their products and manage their orders on the ONDC Network, anywhere, anytime. Here's how Vikra can redefine the way you sell online to all of India.


Quick and simple store setup


Go from setup to sales within an hour with Vikra. Setup your store, customise operational preferences like working hours and holidays, toggle your online status with a single click, create multiple stores, and manage everything from one place with our unified dashboard.


Streamlined catalog management


Upload items in bulk, organise them according to their categories, and introduce item variants with ease. Customise cancellation and return policies to provide your customers with greater flexibility and an informed, pleasant shopping experience.


Efficient order handling


From accepting orders from multiple buyer apps to order fulfilment, track every stage with real-time updates. Receive instant notifications through SMS and WhatsApp, while Vikra takes care of generating tax-compliant invoices for every order processed, ensuring tax compliance and accuracy.


Hassle-free delivery processing


Vikra's delivery management system ensures your orders are delivered to the last mile of India. Whether you are delivering directly or through delivery partners on the ONDC Network, Vikra streamlines the process for you. Easily generate package slips and share tracking IDs with customers for real-time delivery updates.


Real-time inventory tracking


Monitor stock levels in real time, make stock adjustments, and oversee stocks across multiple stores. Ensure you are always stocked up and ready to fulfil orders to eliminate shortages or excess stock. To make your inventory management system more powerful, Vikra integrates with Zoho Inventory, streamlining stocks not only on the ONDC Network but also across all your other sales channels while ensuring smooth inventory operations.


Transparent settlement reconciliation


Get complete visibility over your settlements with detailed breakdowns of fees and costs for each processed order. Vikra allows you to download all the reports you need for easy reconciliation, helping you stay on top of your finances with minimal effort.


Efficient dispute resolution


Handle customer tickets with ease by prioritising and assigning them to your team. Stay on top of buyer support by receiving proactive alerts on the tickets raised against the orders by the buyers. Ensure efficient and timely resolutions, deliver exceptional buyer support, and maintain strong relationships.


Vikra does a lot more


Effortless data synchronisation


Vikra is built on the same tech stack as the Zoho Finance suite of products—Zoho Books, Zoho Inventory, and Zoho Commerce. Any sales made on the ONDC Network via Vikra, can be synced seamlessly across the apps within the ecosystem, ensuring consistency across different business processes, making it easier than ever to manage your complete business.


Advanced analytics at your fingertips


Stay on top of your business performance with detailed reports on sales, inventory, orders, and receivables that Vikra generates for you and make informed decisions.


Smooth and supportive onboarding


Vikra provides personalised support right from onboarding, guiding you every step of the way. Get expert operational assistance and maintain high performance levels as you scale.


Start selling to all of India today


Vikra makes everything, starting from setting up your store to fulfilling orders across the nation absolutely easy for you. If you want to learn more about Vikra visit www.vikra.com. To book a demo with one of our product experts, reach out to us at presales@vikra.com.


Happy selling!

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