Sales Returns

There are times when a buyer may want to return a sales order due to multiple reasons. In such a case, they can choose to return the items (which are within the return window) from the buyer application. Once they raise a return, a sales return request will be created in Vikra Seller. You can now perform one of the two actions

Reject the sales return request.
Approve the sales return and process a refund.

Note: You’ll be able to see Return to Origin orders that were created while cancelling sales order here, as a pre-approved Sales Return

View Sales Return

You can view sales returns by:

Navigating to Sales from the left sidebar and clicking Sales Returns.
Click the sales return that you want to view.

Reject a Sales Return

If you feel the order does not qualify for a return. You can reject the return request. Here’s how:

Navigate to Sales from the left sidebar.
Go to Sales Returns and select the return request.
Click Reject Return Request.
Select the reason for rejection.
Click Reject.

Once you’ve rejected the return, the reason will be reflected in the buyer application.

Liquidate a Sales Return

Liquidating is issuing the refund to the buyer without getting the item back. There will be cases where you will not need the item back or the item cannot be resold. In such a case, liquidating comes in handy.

Scenario:Sarah owns a beauty and personal care store. A customer who ordered a body wash requests a refund stating that the item is damaged. Sarah liquidates the return, which is nothing but a return-less refund. This way, Sarah saves time and the additional cost that she would incur to get the item back from the buyer.

To liquidate a Sales Return:

Navigate to Sales from the left sidebar.
Go to Sales Returns and select the return you want to liquidate.
Click Liquidate.

The sales return will be marked as Approved, and a refund will be initiated for the buyer.