Notifications and Preferences

User Email Notifications

You will be able to customize the email notifications that the users in your organisation will receive when a sales order is placed, cancelled, or returned.

To setup and customise an email notification:

• Click the Gear icon in the top right corner of the page.
• Click User Email Notifications.
• Click Order Received to customize the email when a new sales order is placed.
  (OR)
  Click Order Cancelled to customize the email when a sales order is cancelled.
  (OR)
  Click Order Returned to customize the email when a sales order is returned.
• Click Show Mail Content.
• You can customise the font and placeholders within the body of the email.
• Click Save.

Disable User Email Notification

You can disable User Email Notifications for a specific action. Here’s how:

• Click the Gear icon in the top right corner of the page.
• Click User Email Notifications.
• Click Order Received.
  (OR)
  Click Order Cancelled.
  (OR)
  Click Order Returned.
• Click Disable on the top right corner.
• Click Yes.

Notification Preferences

There are multiple notification channels through which Vikra Seller allows you to send notifications . It is not necessary that the users in your organisation need to be notified through all mediums. You can customise how and when users get notified.

Currently, Vikra Seller sends notifications when:

• A network logistics partner ticket is resolved.
• A sales order is received.
• A sales order is cancelled.
• A sales order is returned.
• A customer raises a ticket.

There are three channels through which notifications can be sent. They are:

• Whatsapp
• SMS
• E-mail

To configure notification preferences:

• Click the Gear icon in the top right corner of the page.
• Click Configure under an event.
• Click Add User in the user preferences section.
• Select a user.
• Check the WHATSAPP, SMS, and EMAIL checkboxes to turn on notifications for the specific channels for the selected users.
• Click Save

Disable Notifications

You can disable notifications altogether for all the channels for a specific event. Here’s how:

• Click the Gear icon in the top right corner of the page.
• Turn off the toggle adjacent to an event.