maximum reach
proactive sales
accelerated growth
Get your store on the ONDC network up and running quickly on your own terms, ensuring a smooth experience for you and your customers.
Easily manage your store operations by setting working hours and holidays to avoid delays and miscommunications. Quickly toggle your store’s status between online and offline whenever necessary.
Vikra grows with your business, making it effortless to manage multiple stores. Oversee all your stores and their operations from one window.
Create and manage users across stores by assigning specific permissions, ensuring proper authorization to key information and functions.
Gain insights into individual store performance with dedicated dashboards. Track store-specific key metrics like fast-moving items, order trends, and support tickets for efficient performance.
Set shipping policies and control your delivery areas based on specific radii and limits, giving you flexibility over where and when you can deliver.
Track your inventory levels effortlessly with Vikra’s powerful inventory management system, ensuring you’re always ready to make a sale.
Adding items to your catalog is simple with Vikra. Enter necessary item details like description, selling price, and more, providing detailed information to your customers across consumer apps.
Save time by uploading all your items in bulk, allowing you to focus more on growing your business.
Set custom preferences for each item, including returns, cancellations, and selling units, ensuring smoother operations and reducing potential disputes with customers.
Categorize items by mapping them to predefined categories. Group item variants under a single listing, making item organization a breeze.
Monitor inventory in real time to prevent stock outs or overstocking across multiple stores. Adjust stock levels to reflect changes, ensuring your records always match your available stock.
Vikra's comprehensive order management system ensures every order is handled efficiently from start to finish, keeping your operations smooth and precise.
Monitor each order’s journey from confirmation to delivery all from one place. Follow its progress in real time with detailed tracking until it reaches your customer.
Automatically generate invoices for all items and services sold, along with applicable taxes, to keep your business compliant with tax regulations.
Stay on top of new orders with instant SMS and WhatsApp notifications, ensuring you respond quickly and fulfill them on time.
Set clear, customizable return policies for each item, approve or decline return requests in real time, and monitor their status from request to restock.
Simplify your order fulfillment with Vikra’s versatile delivery management system, ensuring smooth deliveries no matter where your customers are located.
Automatically generate packing slips when packages are created and enjoy a seamless dispatch process.
Choose the delivery option that best fits your business. Easily switch between self-delivery or ONDC network delivery partners based on your needs.
Provide instant notifications to your customers on order status, shipping progress, and delivery details to ensure transparency throughout their shopping experience.
Easily manage payment reconciliation for every order received across multiple buyer apps to streamline the payment collection process.
Monitor settlements for each order with UTR numbers to spot discrepancies or false settlements. Gain full control over your financials with accurate tracking.
Get a detailed view of each order, including breakdowns of the gross amount, fees, TCS/TDS remitted to you, and logistics costs, ensuring full transparency in your transactions.
Easily access and export comprehensive settlement reports, simplifying audits and financial analysis for managing payables better.
Enhance customer satisfaction by providing resolutions from a central location regardless of the buyer apps where the issue was raised.
Assign dedicated staff to tickets for quicker resolutions and clear accountability. Track team workloads, optimize ticket management, and monitor effectiveness through a performance dashboard.
Stay informed with real-time SMS notifications for critical updates and ticket alerts, ensuring you're always in the loop.
Receive alerts for upcoming or missed resolution deadlines to ensure issues are addressed promptly and efficiently.
Engage directly with buyers using an integrated chat feature. Resolve concerns in real time, enhancing customer support and ensuring satisfaction.
Access detailed reports on sales, inventory, orders, top-selling items, and receivables to stay informed about your business performance.
Learn about your sales performance with precise data on what's driving your success.
Track stock movement and item popularity to optimize inventory levels, ensuring you’re always stocked with in-demand items.
Monitor outstanding and pending payments easily for full visibility into your receivables to help manage cash flow effectively.
A unified seller app engineered for your success
Vikra is an offering of Zoho Group, which has been in business for over 25 years in the cloud software.
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